Refund policy

Here is the translation of your updated Return Policy into English:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your kit must be in the same condition that you received it: unused (unopened packaging, undamaged materials), complete with all components, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thehandyland.com.

Returns must be sent to the following address:

Please note that customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@thehandyland.com.

Please inspect your order upon reception and contact us immediately if the kit is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We cannot accept returns on custom or personalized kits, sale items, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unused, in its original packaging, complete, and accompanied by proof of purchase. Return shipping costs in this case are also the responsibility of the customer.