Shipping policy
SHIPPING POLICY
Thank you for visiting and shopping at Handy Land! The following terms and conditions constitute our Shipping Policy.
SECTION 1 - SHIPPING DESTINATIONS We currently ship exclusively to countries within the European Union (EU). We do not offer international shipping outside of the EU at this time.
SECTION 2 - PROCESSING TIME All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification with tracking details once your order has shipped.
If we are experiencing a high volume of orders, shipments may be slightly delayed. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
SECTION 3 - SHIPPING RATES AND ESTIMATED DELIVERY Shipping charges for your order are calculated and displayed at checkout before you finalize your purchase.
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Calculated Shipping: Exact shipping fees depend on the destination country, total package weight, and dimensions, and will be shown during the checkout process.
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Free Shipping: We offer Free Standard Shipping on eligible orders reaching a specific minimum order amount at checkout (promotional thresholds may apply).
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Estimated Transit Time: Delivery across EU member states typically takes 3 to 8 business days once dispatched.
SECTION 4 - SHIPMENT CONFIRMATION AND ORDER TRACKING You will receive a Shipment Confirmation email containing your tracking number(s) as soon as your order leaves our workshop. The tracking link will become active within 24–48 hours.
SECTION 5 - CUSTOMS, DUTIES, AND VAT Because all orders are shipped directly from Spain (EU member state) to other EU countries, there are no additional import duties or customs clearance fees. Applicable VAT is included in the total price at checkout.
SECTION 6 - DAMAGES AND ISSUES IN TRANSIT Handy Land is not liable for products damaged or lost during transit. However, we strive to make sure your package arrives in perfect condition. If you receive a damaged package:
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Keep all packaging materials and damaged items.
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Take clear photos of the damaged box, shipping label, and the product itself.
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Contact us at info@thehandyland.com within 48 hours of delivery so we can assist you in opening a claim with the carrier.
SECTION 7 - INCORRECT SHIPPING ADDRESS Please ensure your delivery address is accurate before completing your order. We cannot be held responsible for orders delivered to an incorrect address supplied by the customer. Any re-shipping fees resulting from an incorrect address will be the responsibility of the buyer.
SECTION 8 - CONTACT INFORMATION If you have any questions regarding our shipping options or order status, please contact us at:
Handy Land
Email: info@thehandyland.com
Address: Calle Cantil 4, 30739 San Javier, Murcia, Spain